Online ordering was very good, as was post order communication. I can't actually think of anything to suggest as an improvement, so keep up the good work.
I must say working with a company like yours is an absolute pleasure. WELL DONE TO YOU AND YOUR TEAM
I recommend your business to all and sundry due to the greatest website and great service. Each and every product is exemplary in quality and I love the personal service through email updates.
I'd just like to say that I've always been highly impressed by your company's website and catalogues. All very efficient and straight forward. Most impressive indeed.
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times
We have a ‘no-quibble’ guarantee which means that if you are unhappy with your purchase for any reason you can, of course, return it. If you’ve changed your mind (which is fair enough) you must return it to us unused and in its original condition within 14 days for an exchange or refund. You will be responsible for the cost of returning unwanted goods except motorcycle protective wear where we ask that you always contact us first before returning.
If you no longer have your invoice you can download the form here - Online Returns Form This must be within 14 days of receipt of goods.
For goods returned from outside mainland UK and the Channel Islands the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. It is mandatory to contact our returns department before returning any goods to us.
Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange / refund must reach us in a re-saleable condition which includes their immediate outer packaging.
Please note: Videos, CDs, DVDs, tapes, electrical goods, computer software, earrings and underwear that have been opened cannot be returned unless faulty.
Please note free returns are only applicable on orders delivered within the UK.
If you have any queries concerning a return you wish to make or to check the status of an item that has been returned, please contact our Customer Services department on 0844 887 7788 (00 44 844 887 7788 International). Alternatively you can e-mail our returns department directly at email@example.com
If for any reason you are unhappy with your purchase, you may return it to us for a replacement (where possible) or full refund of the purchase price, following the instructions above. All items must be returned in a saleable condition, in its original package. The item must be protected with outer packaging similar to that with which it was sent.
If you are living outside of the United Kingdom and wish to exchange an item for an alternative product, please note that we make a charge for repacking and administrative costs which can be calculated using the table below. Please note that this charge is not applicable to exchanges being delivered within the United Kingdom.
|Value of Exchange||European Union||Rest of the World|
Due to higher shipping charges, all CHANNEL ISLANDS goods will be charged at the EU rate.
If your goods have arrived with a manufacturing defect, or are inherently faulty, please contact us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.
If you suspect that your goods have been damaged whilst in transit, we would ask you to report this within 3 days of receipt so that a claim may be made against our couriers. You can report this damage by calling our Customer Services department on 0844 887 7788 or e-mail us direct at firstname.lastname@example.org
If you have a damaged box or plastic lid then please call us first on 0844 887 7788 or e-mail email@example.com We may be able to replace these without you having to send everything back.
If the item we have sent you is incorrect or different to that stated on your invoice, please contact us within 14 days where we will be happy to process an exchange (where possible) or refund.
Any goods that have been custom made or specially ordered are non-refundable.
Products purchased during our Sale periods are subject to our standard Returns policy.
If an item has been received as a gift we can only refund the original payer.
If you decide to return item(s) from your order for a refund that subsequently no longer qualifies you for the free gift item, you must include the free gift with the return, else Motolegends reserves the right to charge you the full RRP for the free gift item.
Returns may take up to 5 days to be processed after arriving with us, and refunds may take up to 7 days to clear. When your return has been processed for an exchange or replacement and the item is out of stock we will inform you by e-mail.
If you are returning your item from the UK or overseas, please send your Returns to the following address:
8 Quadrum Park
Old Portsmouth Road
Telephone: 0844 887 7788 (00 44 844 887 7788 International) E-mail: firstname.lastname@example.org