Online ordering was very good, as was post order communication. I can't actually think of anything to suggest as an improvement, so keep up the good work.
I must say working with a company like yours is an absolute pleasure. WELL DONE TO YOU AND YOUR TEAM
I recommend your business to all and sundry due to the greatest website and great service. Each and every product is exemplary in quality and I love the personal service through email updates.
I'd just like to say that I've always been highly impressed by your company's website and catalogues. All very efficient and straight forward. Most impressive indeed.
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times
When you place an order on our website, you will view an order confirmation page and receive an order confirmation email from Motolegends. This page and email confirm receipt of your order and its details, they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we debit your card and despatch the goods to you.
When you place an order on our website please make sure that your Account address is the address your credit/debit card is registered to. Your card authorisation process is checked against your Account address and if it is not correct your card will be declined and your order delayed until we receive the correct details from you. To prevent fraud, delivery to an alternative address is possible on 1st orders but delays may occur while extra security checks are carried out. We reserve the right to only send first orders to the registered payment card address. To help combat we fraud we may select your order for further fraud screening. This will involve making a small charge to your card and then asking you the card holder to tell us how much that charge was for in order to prove that you have full control over the account. The amount taken will be deducted from your order total ensuring you will never pay any more
Try as we might, there may be occasions when a product will be mispriced on our website. Please be assured that we verify prices as part of our despatch procedure. If a product's correct price is lower than advertised on our site you will be charged the lower price. If a product's correct price is higher than advertised on our site, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation.
All products shipped to overseas customers (excluding those from the EU) are VAT free and as such, the price stated on our website is that of the product only.
We offer three delivery services for UK mainland addresses so that you can choose the most suitable service for your needs.
Our standard service for UK orders is a 3-5 working day service. We offer the option to upgrade your delivery to a 2 working day or a next working day service. Deliveries can be dependant on our friendly courier drivers and postal workers. A despatch email is sent when parcels leave our warehouse.
European and Worldwide delivery can take up to 14 days after being despatched and are subject to customs clearance.
Please note, we cannot deliver to PO Box addresses overseas.
If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).
Most of our items are in stock unless a pre-order message is shown below the items description. Please note the estimated despatch dates against your items on the basket page. Some of our stock is located in other warehouses and cannot be despatched the same day
To check stock availability please call our Customer Service Department on +44(0)844 887 7788
All 'In Stock' orders that are received before 1pm, should be despatched from our warehouse the same day via Royal Mail or other couriers such as City Link (UK only), subject to security checks and payment clearances. Please note the estimated despatch dates against your items on the basket page. Some of our stock is located in other warehouses and cannot be despatched the same day
When ordering mail-order goods from Motolegends for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering from Motolegends, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
The cost of postage and packing for items ordered is displayed automatically in your basket during the order process. You will have the option to upgrade to faster delivery services for UK mainland addresses when you checkout. Here is a breakdown of the delivery options available.
|2 working days||£7.99|
|Next working day||£9.99|
For European deliveries we calculate the postage and packaging rates per item ordered.
£10 for the first item and £5 per additional item ordered.
Due to higher shipping rates, all orders to the CHANNEL ISLANDS will be charged at the EU rate. Your shipping charge may be altered manually to represent this.
For overseas deliveries outside of Europe we calculate the postage and packaging rates per item ordered.
£20 for the first item and £10 per additional item ordered.
Please note some bulky items may trigger an additional charge to send to destinations overseas outside of Europe. This will be confirmed at time of purchase.
We only charge you delivery once per order, even if we send you more than one parcel. (The full delivery charge is charged on the first parcel despatched)
We accept most major credit and debit cards and we only process payment when an order is ready to be despatched. Please note, if you are paying with credit/debit cards we will obtain an initial authorisation code on receipt of your order if the item you ordered is not in stock.
For full details go to our Pay 4 Later page
You can order by Telephone on 00 44 (0) 844 887 7788, Fax on 00 44 (0) 844 887 8899 or by Post with UK Postal Orders or personal cheque. Cheques must be payable in pounds sterling and drawn on a UK Bank. Please write your full name and address on the back and make your cheque payable to 'Motolegends' then send to:
Unit 8 Quadrum Park
Old Portsmouth Road
Please note that when ordering by telephone, fax or post we require the product code which can be found on the website by hovering over the product/s in question. Please also state the scale and colour you require if applicable.
For in stock items, that have today as a despatch date, you can come down to our premises in Peasmarsh, Guildford and collect, PLEASE CALL 0844 887 7788 TO ARRANGE and ensure stock availability. We do not want you to have a wasted journey. We are open to customers from 9-5 during the week and 9-5 on Saturdays.
Gift vouchers are available in £25.00 denominations and can be ordered through our website, by post, fax or telephone. Product Code: GV25.
We promise we won’t be beaten on price. If you find an item cheaper elsewhere, we will beat it by a further 10%!
Our 'No Price rise' guarantee came to an end on 31st December 2008. For all orders placed from 1st January 2009, if the manufacturer increases its price, we will charge the new RRP.
The 'No Price Rise' guarantee will still be honoured on all orders placed before 31st December 2008.
You cannot add items to orders placed before 31st December 2008
Please note, that if a manufacturer upgrades a model from one collection to another then the 'No Price Rise' guarantee will become invalid, as effectively the original model will have been cancelled.
You will not be able to combine promotional offers.
View our Returns policy .
You must provide notice of cancellation in writing and it must be posted to Motolegends, Unit 8 Quadrum Park, Old Portsmouth Road, Guildford, Surrey, GU3 1LU, fax on +44(0) 844 887 8899 or email email@example.com
We will not accept cancellations via telephone.
Products purchased during our Sale periods are subject to our standard Returns policy.
The images and copy which appear in our catalogues and on our website are the copyright of Moto Legends. They may not be used, copied or reproduced in any form whatsoever without our express written permission. We do allow our images to be used copyright free at a cost of £60 per image. Should these images be used without permission, we reserve the right to increase the charge to £100. Any enquiries please email firstname.lastname@example.org.
We automatically send out our own catalogues to all our customers. If you would like to stop receiving catalogues please write to us at the address above or email email@example.com. If however, you would like to receive our catalogues please email Customer Services as above or enter your details online.
We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods or colour may occur. We reserve the right to inform the customer of any incorrect information before payment is taken.
When you contact your credit card company to report a transaction as unknown or not authorised – this is known as a “chargeback”.
The name that will appear on your statement for any credit card transaction made with us will be Grand Prix Legends. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem. Cancelling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you and could damage your credit rating.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
A) Re-charge the credit card you used to make the payment for the full amount, plus an additional £30 to cover our administration costs.
B) Issue a claim via the appropriate legal service – This may affect your credit rating and leave CCJ’s against you.
If you request a chargeback after a refund has been issued, you will be liable for a charge of £30 to cover our administration costs and any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued, If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.