Online ordering was very good, as was post order communication. I can't actually think of anything to suggest as an improvement, so keep up the good work.
I must say working with a company like yours is an absolute pleasure. WELL DONE TO YOU AND YOUR TEAM
I recommend your business to all and sundry due to the greatest website and great service. Each and every product is exemplary in quality and I love the personal service through email updates.
I'd just like to say that I've always been highly impressed by your company's website and catalogues. All very efficient and straight forward. Most impressive indeed.
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times
I like the ability to return items without charge or pressure. It is a real benefit that you allow customers to visit to try on items held in stock. Customer services are really good, friendly and helpful, keep up the good work recruiting the right people. When I visited on Saturday afternoon, the young lady that served me was rushed off her feet, but still remained calm and polite and dealt with the queue of people very well. Online ordering was very good, as was post order communication. I can't actually think of anything to suggest as an improvement, so keep up the good work.
I have ordered via yourselves before but this recent service prompted me to drop a quick mail. I ordered two items by phone yesterday afternoon. Firstly, I received a very friendly and helpful response to a couple of product questions. Secondly, I received the order by 10:30 this morning and am very satisfied. A previous order was handled similarly and, when such items are presents for children, it's important to avoid dissappointments. Nice to see a company that still "does what it says on the tin". Well done to all of your team
I have to say whenever I have dealt with your company I have had excellent service. I've only used you once but hope to use you again next year when Valentino Rossi has his new merchandise out!
I deeply appreciate this level of customer service, and I am pleased it still exists. I can see I am dealing with a quality company that gives its customers their personal attention at all times, and for this very reason means that I will return to order future purchases, knowing I am in safe hands.
Needless to say that your company have again provided an excellent service, and I will continue to purchase from your excellent range. Thanks again for the concern, its little things like this that separates you guys from the rest.
Thank you very much for your email - I'm extremely impressed with the personal appraoch to customer service.
My husband was very pleased with his gift. Thanks very much for prompt, safe delivery.
Hi Christopher, Yes, I am very pleased with the jacket. It looks right, feels right, and just fits my old "Bonnie". Delivery (again) went very well, same as with the other goods I have ordered earlier. No problem at all!
I am delighted with the service I received. I have, and would not hesitate to use your company again in the future.
You are a good company to work with because, by and large, you do "what it says on the tin"
Your company handled my order in a perfect manner. In fact, if all companies were as easy to deal with on-line I would probably carry out more transactions in this fashion. I will definitely be a repeat customer.
The goods arrived very quickly and the fit is lovely. I'm very pleased with your services, and I'm sure we'll do business again in the future. All the best.
Thank your for your concern and interest. On the contrary, the error was mine (wrong size) and your staff couldn't have been more helpful and efficient in exchanging the item for one that would fit my middle-aged waist line.
I am delighted with the Halvarssons product(s) I have purchased. They are high quality - and the trousers fit well.
I would add that I have been a mail order and face to face customer, and am thoroughly satisfied (probably not too strong to say delighted) with the service I receive from all at Motolegends. Everyone I deal with is helpful and efficient - and I am and will continue to be a repeat customer.
I must say, your customer service has been excellent on all levels to date - well done to everybody.
Thanks for all the updates, 10/10 for customer service!!!
Your customer service and friendly staff are some of the best that I've ever had from an online retailer. I would not hesitate to mention you to my friends and think you do a great job.
After a 2 year wait I can say a big thank you for the James Toseland WSB 07. I received it yesterday with a big grin on my face and as always it was in excellent condition. Keep up the good work.
I have just received my order , i want to thank you for your assistance and quick delivery. I am very happy with both products and quality of service and I will confidently make more orders in the future. I wish you a beautiful day.
I thought I would email you and let you know that my husband was absolutely thrilled to bits with his James Toseland 2007 World Superbikes Hanspree Honda Fireblade, and that it was well worth the 18+ month wait! It arrived in perfect condition, as per usual.
"Just want to say thanks for quality service and quality gear, cheers"
"Thanks for the letter regarding the order mix up. I'm not normally the type of dude who will pen a letter to vent my spleen over some moron's incompetence, nor am i likely to send gushing prose exhalting the brilliance of any company that simply does what it is paid to do. However, I was so impressed by your team's response to my difficulty and the customer-focussed, logical and convenient manner in which the replacement item was delivered so that the incorrect item could be straight-swapped was an absolute breath of fresh air in a country where pride in one's work is as ancient a concept as cave dwelling!
Your letter shamed me into this effort, I'm afraid to say. I wish I'd got to the typewriter first. You can be assured of my continued custom in the future, and that of my friends who all now know what a brilliant company (compared to the market in general) Motolegends is to deal with. I hope you've not been moved to tears by the gushingness(?) of this missive. But you can puff your chest out with pride and read out this letter to your team if you like, no commission will be charged."
"Thank you very much for the email, i really appreciated it & wished such client relationships were replicated elsewhere in this country. I was happy with the return, which was only due to size issues not desirability, but all's well now. I assure you of my continued patronage not only because the quality of the stuff i order from you is first class, but mostly because of such warm customer care you've demosntrated."
"Just thought I'd drop you an e-mail about your service.
First off what a marvelous job your company does in getting all the info to us the buying public asap, sometimes this can be frustrating as the model itself doesn't appear for several years (yes I'm waiting for the imminent arrival of my RC30) not your fault I know but how excited am I now!!
As I've said in another e-mail a while ago you keep us informed along the way without taking a penny and when available the goods are sent out at lightning speed. A top notch service if ever there was one. I dread to think how much I've spent this year with you, not just on the die-cast bikes but on clothing as well, but I can say without fear of being wrong that I'll be back.
Thanks for an excellent service and a catalogue that is full to bursting with things that say buy me!!"
"Dear sir, just to say the sales and exchange process was excellent from start to finish. thought you might appreciate some positive feedback."
"I received an e-mail from you recently asking if I had any problems with a recent return to yourselves. I know you only asked for info on any problems however I think praise is also a very good thing to be notified about.
I returned a Dainese jacket on behalf of my son who was larger than he thought.The girl I spoke to on the phone about this could not have been more helpful. She told me the state of the stock and advised I buy another jacket then return the smaller one for a refund as stock was very low. This was done with the minimum of fuss and the maximum pleasantness,despite being under the stress of sale time. Well done to you all,keep up the good work. I also appreciate all the monthly updates while awaiting my back orders,they always raise a smile or a chuckle. Many thanks."