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RETURNS

 

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Protective wear returns in the UK

Our ‘Returns' policy on motorcycle protective wear is pretty straightforward, but nonetheless there is some technical stuff we need to go through with you. Basically, if you want to return something to us because it doesn't fit, or because you've simply changed your mind, you have a full 12 months to get your goods back to us. On Sale or reduced price items you need to return the goods within 14 days. All that we ask is that the items be returned to us unused, in their original packaging, and with all the relevant labels, so that they can be re-sold as new items. If you are returning faulty goods, you must get them back to us within 14 days.

Returning items that you have decided you don’t want to keep is free on the first return and only on full-price purchases. Items in the Sale and items that have been purchased at below the recommended price do not attract free returns.

Our free returns service is through ‘YodelDirect’. This allows you to drop off your package of at one of thousands of local stores in the UK

We will refund the economy charge you pay to YodelDirect which will be from £2.79 to £6.49 depending on the weight of the parcel.

Click this link and select the ‘Store to Door’ option

https://www.yodeldirect.co.uk

Select the correct size and weight for your parcel. You can then add your address and choose from the nearest Yodel Store drop off point.You can also choose here if you wish to print your label at home or in store.

No need to protect the return as we cover it, so select the No, I don’t want additional protection against loss or damage checkbox. We will not pay for this service if you do select it.

Then select the Lylebarn address GU3 1LU, GUILDFORD, Unit 8 Quadrum Park Old Portsmouth Road (Lylebarn Ltd) in the drop down for the return. If the address for Lylebarn is not shown please enter it manually

No need to select the signed for option as we always here to receive your return. Again if selected we will not pay for that service.

Pay and then print the label at home if you selected that option. Finally, take the parcel  to your selected drop off point.

Please make sure you keep your proof of despatch and the tracking details.

As soon as we process your return we will refund the economy charge you pay to YodelDirect which will be from £2.79 to £6.49 depending on the weight of the parcel.

 

UK Non-protective wear returns banner

 

Non-protective wear returns in the UK

On items of non-protective wear like books, T-shirts, diecast models, gifts and accessories, your statutory rights under the 2014 Consumer Contracts Regulations will apply. Basically, if you wish to return an item, for whatever reason, you must make contact with us within a fortnight of receiving your goods.

It is your responsibility to make sure that any items you are returning reach us safely, so please remember to take out the appropriate insurance. All goods must reach us in an unused condition, with all the packaging, and all labels, intact, such that they can be re-sold as new items.

Under the current legislation, there are items that cannot be returned to us, such as opened DVDs and underwear. Special order and bespoke items, like Bagster tank covers, can also not be returned.

If you are based outside the UK, please see the section on returning goods from overseas.

 

Overseas returns banner

 

Returning goods from overseas

For reasons we trust you will understand, we do not offer free returns to customers returning items from overseas. But we will accept returns of protective wear for up to 12 months as per our standard returns policy, if you change your mind, and do not want to keep your goods.

There's really only one point we would like to make about returns from overseas; and it's a point that applies only if you are based outside the EU. We would ask you to mark clearly on the box something along the following lines:

"MAIL ORDER GOODS RETURNED FOR EXCHANGE. PLEASE DO NOT CHARGE DUTY"


The problem is that our warehouse staff are programmed not to accept any parcels with import duty charges, and what this could mean is that your package ends up being returned to you.

A slightly different procedure applies if the goods you receive are faulty, or if you wish to change them for another product, or another size. If this is the case, we would ask you to make contact with us within a fortnight of receiving the goods. We will then want to have a discussion with you to see if there is a better solution than shipping your goods back to the UK!

When exchanging goods, a fee of £10.00 or £20.00 will be charged to cover the shipping costs.